Privacy Policy

How Trainioapp collects, uses, and protects your personal information.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, complete your profile, or communicate with us. This includes:

Personal Data (user-provided):

• Name, email address, and phone number
• Date of birth and age
• Profile photo and additional images
• Bio, fitness goals, and skill level
• Training preferences (buddy or trainer role)
• Availability and scheduling preferences
• Language preferences

Trainer-specific Data (user-provided):

• Specialties and certifications
• Hourly rate and session formats
• Travel radius and service area

Location Data:

• Precise GPS location (when in use, with consent)
• Approximate city/area for matching

Communication Data:

• Messages, voice notes, and images sent in chat
• Booking requests and session notes

Transaction Data:

• Subscription plan and status
• Payment information (processed securely via third-party providers — we do not store card details)

Automatically Collected Data:

• Device type, OS version, and app version
• Push notification tokens
• App usage patterns and feature interactions
• Crash reports and performance data
• Swipe actions and matching behaviour

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Match you with compatible trainers or workout buddies
• Process payments and transactions
• Send you important updates and notifications
• Improve our services and user experience
• Ensure safety and prevent fraud

3. Permissions We Request

Trainioapp requests the following device permissions only when needed to provide a feature you have chosen to use:

• Camera: To take photos and videos for your profile and to share in chat conversations.
• Photos / Photo Library: To let you select existing images from your device for your profile or to share in chat.
• Microphone: To record voice notes that you choose to send in chat.
• Location: To help you discover nearby trainers and workout buddies. Location is only accessed while you are using the app and only with your consent.
• Notifications: To send you matches, messages, and important account updates. You can disable notifications at any time in your device settings.

You can revoke any of these permissions at any time through your device's system settings. Revoking a permission may disable the related feature but will not delete your account.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and the safety of our users
• With service providers (such as hosting, analytics, and payment processors) who help us operate the app and who are bound by confidentiality obligations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability

To exercise any of these rights, contact us at support@trainioapp.com.

7. Location Services

Trainioapp uses location services to help you find nearby trainers and buddies. You can control location permissions in your device settings. We only access your location when the app is actively being used and with your consent.

8. Cookies and Analytics

We use cookies and similar technologies to improve your experience, analyze app usage, and provide personalized content. You can control these settings through your device preferences.

9. Children's Privacy

Trainioapp is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can remove it.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last Updated" date below.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@trainioapp.com.

Last updated: April 2026